SHIPPING

* * FREE SHIPPING STARTS AT 399 CAD ACROSS NORTH AMERICA* * (to qualify for free shipping, sticks need to be purchased separately)

GOALIE KING INC. is always finding new and better ways to serve you. Shipping is a huge factor for online retailers such as GOALIE KING INC., which is why we aim to offer you the quickest, cheapest, safest delivery.

Expedition

Orders placed between Monday and Friday are shipped within 24 hours.
Orders placed after 12:00 pm on Fridays will be shipped the following week.
Orders are shipped via Canada Post with tracking number. We will provide you with a link to track your package online. No signatures are required.
Shipping fees include handling and packing fees as well as postage costs.
We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.

- We do not ship to P.O. boxes.

Specifications
If for any reason, we cannot fulfill your order within 24 hours, you will be contacted by email or phone and alternative arrangements will be made.
In the unlikely event that we are unable to fulfill your order within a satisfactory amount of time, you will have the option to cancel your order at no charge.

Your item(s) may be back ordered or unavailable. A customer support representative will then contact you to give you an update on the manufacturer's delay of production. In this case, your shipping option will automatically switch to ''Expedited'' without additional charges.
One or more item could be unavailable at the moment of your purchase. We will take full responsibility for this matter and cover all upcharges, handling fees and shipping fees for the remaining of the order. In stock items will ship automatically.

Shipping options
- Regular postal service. Ships within 3-7 business days.
- Express postal service. Ships within 1-3 business days.
Exceptions can occur. In this case, you will be notified by e-mail or telephone by one of our representatives.

Free Shipping
- Available only for orders shipped in North America (Canada and the United States of America)
- Free shipping starts at 399$ (before taxes).
- Regular Ground service only.
- Certain zones, area codes and districts may not be eligible for Free Shipping. A customer support representative will contact you following your purchase and your order may be put on hold, modified or cancelled.

Pick-up orders
Pick-up orders have to be mentioned 3 hours prior to the purchase. Our Support Team is in place to communicate with you by e-mail at any time. Simply contact us at support@goalieking.com .

Fast Shipping

RETURN POLICY

60 day limited North American warranty on Leg Pads, Trappers. Blockers, Arm & Chest Protectors, Pants, Sticks (read the Warranty Terms for wood and composite sticks policies), Skates and Masks. All returned items must be new, unused and resalable. The return shall be shipped in the same exact original package. A 10% restocking fee will be applied.

Sharpened skates are not accepted and will be shipped right back.

All returns related to product sizing is accepted. We understand that while shopping online, sizes can be hard to determine correctly. This is why we accept one exchange to appropriately fit your sizing issue. No handling or restocking fees applied.

CUSTOMERS WILL RECEIVE ONE EXCHANGE PER ORDER. The new exchanged item is then non-refundable and non-returnable.

Exchanges/Returns after the 60 day limit period due to product manufacturing defect must be processed with the manufacturer. You can find customer support information on their websites.

This return policy does not apply to Accessories, Custom orders, Pro Stocks, Clearances and Team sales.

Return/Exchange directions

  1. Contact us by e-mail at returns@goalieking.com to request a RA (Return Authorization) number.
  2. We will send you a Return Authorization (RA) number and a Return form that you will need to fill in.
  3. Ship us back your item to Goalie King, 5040 Route 132, Ste-Catherine QC J5C 1L8. Please write the RA Number clearly on the outside of the box. Join the filled Return form to the package.
  4. A refund/exchange will be applied within 3 business days.


All returns must be received by GOALIE KING INC within 14 days of issuance of the GOALIE KING INC. RA number.

ALL THE ITEMS SOLD IN THE CLEARANCE SECTION ARE NON-REFUNDABLE AND NON-EXCHANGEABLE. FINAL SALES ONLY.